Shipping

SHIPPING

**Shipping times may be delayed due to varying store location hours. Please allow a few extra days for processing and we will get you your order as quickly as possible.**

Free Standard Shipping* is available on select orders over $49!

*Free shipping is available only on orders over $49 shipping within the continental US states and without oversize items. Oversize items include kayaks, surfboards, paddleboards, skateboards, cargo racks, and other similar items. These and other oversized items are not eligible for free shipping. In addition, free shipping is not available on orders shipping to APO/FPO, Alaska, or Hawaii addresses.

 

Order Processing

 

Excluding any holidays, orders will usually be processed on the next business day after you place your order. If you place an order on Friday, Saturday, or Sunday, your order will not be processed until Monday. Some products have longer processing times and may ship from various locations which add additional processing time*. Any shipping transit times are in addition to the order processing times. After we process your order, we will ship your package using the shipping method you selected on your order.

*Note: Some items have longer processing times. For example, some Toad&Co, Mountain Khakis, and Patagonia products may ship directly from the manufacturer. Those items will have a slightly longer processing time (including on expedited shipping orders). Once those items have shipped from the manufacturer, we will send you a shipping confirmation email with a tracking number for those items. These items may be shipped separately from other items on your order and may arrive in multiple packages.

 

Shipping Options

 

  • Expedited Shipping* - Overnight (est. 2 business days), 2-Day (est. 3 business days), and Priority (est. 4 business days)
    This includes the order processing time and the shipping transit time on orders shipping to the continental US. The order processing time is in addition to the shipping transit time on your order. Please provide an accurate street address for prompt delivery of your order.
  • Standard Shipping* - estimated delivery within 5 - 10 business days.
    This includes the order processing time and the shipping transit time on orders shipping to the continental US. The delivery times will vary based on the shipping address used on the order. Please provide an accurate street address for prompt delivery of your order.
  • APO/FPO, Alaska, or Hawaii Shipping* - estimated delivery within 10 - 12 business days.
    This includes the order processing time and the shipping transit time on orders shipping to an APO/FPO, Alaska, or Hawaii address. Expedited shipping is not available on orders shipping to an APO/FPO, Alaska, or Hawaii address. Please provide an accurate street address for prompt delivery of your order.

 

Shipping Methods & Delivery Times

 

The shipping methods on an order are only based on the item in transit and do not include processing time. The delivery estimate on your order is not a guaranteed shipping date due to order processing delays across our vendors, weather-related shipping delays, or other factors beyond our control. We use UPS for most order delivery. If you are using a PO Box or APO/FPO address, these orders will be shipping out USPS. Here’s an example of estimated delivery times for your order if it is received on a Friday before 12 midnight:*:

 

  • Overnight Shipping* - if the product is in stock, estimated delivery is next Tue. (1 business day transit + 1 business day processing).
  • 2-Day Shipping* - if the product is in stock, estimated delivery is next Wed. (2 business days transit + 1 business day processing).
  • Priority Shipping* - if the product is in stock, estimated delivery is next Thu./Fri. (3-4 business days transit + 1 business day processing).
  • Standard Shipping* - if the product is in stock, estimated delivery is within 5-10 business days (4-9 business days transit + 1 business day processing).
  • APO/FPO, Alaska, or Hawaii Shipping* - if the product is in stock, estimated delivery is within 10-12 business days (9-11 business days transit + 1 business day processing).

 

Once your order has shipped, we will finalize payment and we will send you a shipping notification email with tracking information details. Please use a valid email address during checkout when ordering to help ensure you can receive order-related messages from us. We only send order confirmation and shipping emails about your order unless you sign up for our sales & event list emails too. We respect your privacy and honor your communication preferences - don't worry about us selling your email or spamming you.

 

Please email Customer Service or call 877-846-7589 Mon. - Fri. 8am-4pm ET with your shipping questions.

 

At this time we do not ship internationally and only ship to US addresses. We ship to Alaska, Hawaii, and APO/FPO addresses with longer processing times and longer shipping times. To help reduce shipping errors and delays, provide an accurate street address (please do not use PO Boxes for shipping) for prompt delivery of your order.

 

We are located in South Carolina and Georgia. Unless otherwise stated that items are shipping directly from the manufacturer, your order will ship from either South Carolina or Georgia via UPS. Below is an example of estimated shipping days if your order ships from our Distribution Center located in North Charleston, SC. Please allow extra time to the below map should your order ship from one of our other store locations across the state. This does not include processing times and is only an estimate. We are not held responsible for any delays in the times below due to weather, UPS or any other reasons outside of our control.

 

Estimated Shipping Times