Shipping

Free Free Economy Shipping on orders over $49
(Economy shipping orders will be delivered within 15 - 20 business days)

 

Free Free Economy Shipping on orders over $49
(Economy shipping orders will be delivered within 15 - 20 business days)

Free shipping is only available to the continental 48 states. Exceptions include oversized items such as Kayaks, Surfboards, Paddleboards, Skateboards, etc. and are available at higher shipping rates. Deliveries to Alaska and Hawaii are available at higher shipping rates and with longer delivery times. Please provide an accurate address for prompt delivery of your order to APO/FPO addresses.

The order processing deadline is 12 noon ET on Monday - Friday excluding holidays.

Expedited Shipping*
Overnight, 2-Day, and Priority shipping orders - we will attempt to process and ship the same day when placed before 12noon ET Mon. - Fri.

Standard Shipping*
Standard shipping orders will be delivered within 5 - 10 business days.

Economy Shipping*
Economy shipping orders will be delivered within 15 - 20 business days.

Please email Customer Service or call 877-846-7589 Mon. - Fri. 9am-5pm ET with your shipping questions.

At this time we do not ship internationally. We do ship to Alaska, Hawaii, and APO/FPO addresses with longer processing and delivery times through the US Postal Service.

Shipping Method Examples* For example, your online order is received Thursday before 12 noon ET and you select:

• Overnight Shipping - if the product is in stock, expect delivery by Friday (1 business day).
• 2-Day Shipping - if the product is in stock, expect delivery by the next Monday (2 business days).
• Priority Shipping - if the product is in stock, expect delivery by the next Tuesday (3 business days).
• Standard Shipping - if the product is in stock, we will process your order and expect delivery within 5-10 business days.
• Economy Shipping - if the product is in stock, we will process your order and expect delivery within 15-20 business days.

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Order Processing

If you ship your order via expedited shipping, we will attempt to expedite your order processing*. After we process and package your order, we will ship your package. Once your order has shipped, we will bill your credit card and we will send the tracking information within a shipping notification email. Please make sure to enter your email address correctly when ordering to insure that you are able to receive order and shipping emails. We respect your privacy and honor your communication preferences - so don't worry about us selling your email or spamming you.

*Note: Some items have a longer processing time. Please note some products, for example some Horny Toad, Mountain Khakis, and Patagonia products may ship directly from the manufacturer and have a slightly longer processing time (including on expedited shipping orders). Once those items have shipped from the manufacturer, we will send you an shipping confirmation email with a tracking number for those items. These products may be shipped separately from other items in your order.

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Easy Ordering

Credit Card Billing
When you place your order, your card is only authorized during order processing. We will charge your credit card only when we ship your order.

Gift Cards
Available from $20 to $500, gift certificates are perfect for the hard-to-please. They can be shipped directly to the recipient and are redeemable online, at any of the stores, or by phone. Simply call us at 877-846-7589 and order by phone Mon.-Fri. 9am-5pm ET.

Promotional Items
As a way to say thanks for ordering online, we offer promotional items from time to time. These items are only available for a limited time and cannot be returned for cash, store credit or exchanged. If your order is returned for any reason, the promotional item that was included with the shipment must also be returned for the purchased item to be eligible for refund or store credit.

Make sure to watch for offers throughout the site. Keep coming back to Half-Moon Outfitters - you will be happy you did.

Sale Items
Sale prices may differ from our physical store locations.

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Returns and Exchanges

Return Policies
We think that all our gear is the best out there, but if for some reason it isn't EXACTLY what you wanted, never fear, our returns policy is one of the best in the business.

Just return the item to us with...

• the original receipt
• within 90 days
• with tags
• in new, unused and unworn condition

and you will receive a full refund. Sale items should be returned in 30 days in the same condition as above, for a full refund. Easy, right?

All returns made within the 90/30 day window will be issued a refund with the original method of payment. Any cash purchases over $50 will be refunded with a company check.

Returns received with original receipt and tags in new, unused and unworn condition after 90/30 days but within a year of purchase will receive a store credit for the full amount of purchase. Even better, that store credit is good forever! (And ever and ever!)

We do have a few things that can’t be returned (unless defective of course): Underthings, climbing gear, Yakima products, sunglasses without tags and shoes that have been worn or are without original packaging/box. In order for us to accept returns or exchanges on swimwear and bathing suits, they must be in unused, new condition with tags and hygiene strip still attached.

Items returned without both the original receipt AND in new, unused and unworn condition with tags will receive store credit for the current selling price.

You will be over the moon about our how simple it is to return or exchange your purchase!

Any Half-Moon Outfitters purchase can be returned, with an original receipt, either online or in one of our store locations.

Returning an item to a physical store:

• the original receipt
• within 90/30 days
• with tags
• in new, unused and unworn condition
• If you choose to return an online purchase at one of our physical stores, along with the receipt and tags please be sure to bring with you the original card used to make the purchase so that we are able to refund your card.

Don't have time to get to a physical store? You can also ship your item back to us.

• the original receipt
• within 90/30 days
• with tags
• in new, unused and unworn condition
• Please download our Return Order Form, fill it out and include it in the shipment back to us so that we can refund your card or issue a store credit.

If you want to ship your order, we can help - just email us at Customer Service or call 877-846-7589 and we can send a prepaid return label to you (excluding APO/FPO, Alaska, and Hawaii orders). The return label cost of $6.99 will be deducted from your return amount.

If you would prefer to take care of the shipping yourself please send all returns to:

Half-Moon Outfitters
Attn: Internet Returns Dept.
1084 East Montague Ave.
N. Charleston, SC 29405

If you do return merchandise without our shipping label, we advise that you use a shipping method that is either insured or can be tracked. Half-Moon is not responsible for any return that is not received and cannot track any package that has not been signed for.

Exchanges
Exchanges can be made at any of our store locations, if accompanied by the original tags and receipt and the item is in new, unused/unworn condition. If you would prefer to complete your exchange on our internet site, you will need to purchase the new item from the website. You can then send the original item back using the shipping instructions above and we will issue a refund with the original method of payment for that item once we have received it.

As always, please email us at customer service call 877-846-7589 if you need any further details on any of this!

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Price Adjustments

Previously purchased items on sale
If your new gear goes on sale or is further marked down within 5 days of your original purchase, we will honor the price adjustment between the two and reimburse you with your original method of payment.

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Manufacturer's Warranty Claims

We take the worry out of claims and exchanges, you can simply send your items back to us. Some vendors require that you handle all warranty exchanges directly through them. Please contact these vendors directly, if your item is made by them:

• Native Eyewear
• Rainbow Sandals
• Costa del Mar

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Troubleshooting Orders

What Is An Offline Order?
In the event that we cannot verify that the billing address, phone number, and email that you've provided match the information the bank has associated with the form of payment that you're using, your order will be sent offline. An offline order is a result of our Credit Card Security system red-flagging your order due to some sort of discrepancy.

Did I Get Charged?
A common misconception when dealing with an offline order is that the customer is being charged, but not receiving product. If for some reason you have received an email indicating that your order cannot be processed due to invalid Credit Card information, but yet your bank account is showing a charge please do not worry. There actually is no charge to your account, but rather a hold on the funds you were trying to use to purchase the product. The hold will be lifted once the validity of the Credit Card is established, or the order is cancelled.

What Do I Do Next?
If you receive an email explaining that your order has been sent offline, please do not despair. More times than not it is simply user error when entering your check-out information. You can either try to place a secondary order through our website, or you can just give us a call so we can make sure everything is being entered correctly. Please be advised that for every order that you place, there will be a hold for the price of that item put towards your account.

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Privacy Policy

We will not sell, share, trade, or give away any personal information that we receive regarding our customers. We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?
We collect the domain name of e-mail addresses of visitors to our site and aggregate (not personally identifiable) information on what pages visitors access. We use this information to monitor the use of the site and to improve its performance and usefulness. We also collect information you volunteer, such as survey responses, comments, purchasing and billing information, and your requests.

When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.

We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new services, and special offers we think you'll find valuable.

How do we protect customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

How do we allow customers to update or change the information we collect?
You may update or change information related to your account by updating your profile, accessible via the home page once you are logged in, or by sending us email. Yes, we do use cookies, but we do not overuse them! We use cookies to enhance your shopping and browsing experience. The text in a cookie, by itself, only tells us that you have visited our site before. It does not store any personal information such as your name, e-mail address, street address, or phone number. Cookies are also used to maintain your shopping basket. All data contained in the shopping basked is kept on our server and not in the cookie your machine is assigned.

Your consent
By using our website, you consent to the collection and use of this information. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

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Tell Us What You Think

We welcome your questions and comments about privacy. If you have any questions, please email us.

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